This website, http://coralreefbarbados.com (the “Site”) as well as all other official Coral Reef Hotel digital products (together “Digital Products”) are operated by Coral Reef Hotel. Coral Reef Hotel is registered in Barbados with company number 3370 with its registered office being Coral Reef Hotel, St. James, Barbados (“we”, “us” and/or “our”).
You have choices about the data we collect. When asked to provide certain personal information you may decline, but where such is necessary to provide a service or feature, your use of that service or feature may be restricted as a result.
We will hold your personal information for as long as reasonably necessary for the relevant purpose.
What information do we collect?
We collect data to operate effectively and provide you the best experiences with our products. You provide some of this data directly, such as when you create an account or contact us for support. We get some of it by recording how you interact with our products by, for example, using technologies like cookies – this may collect data about your use of our Digital Products, your device(s) and your location.
We will collect and process the following data about you (the “Information”):
- Information you give us. You may give us information about you by filling in forms or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register, contact us, make a reservation and when you report a problem. The information you give us may include your name, address, e-mail address, date of birth, nationality and phone number, and preferences.
- Information we collect about you. We may automatically collect the following information:
- Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, screen resolution details, browser type and version, time zone setting, mobile and network information, browser plug-in types and versions, operating system, platform and information about your geographic location; and
- Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Digital Products (including date and time); pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Like most websites around the world we use Google Analytics (GA) to process information about the number of visitors on our site and their behavior.
We use this information to record the number of people using http://coralreefbarbados.com and to better understand where you discover our site (from social media, Google or another site), how you use it and how you move throughout the site.
Google Analytics records your approximate location down to town level, the type device you are using (example: mobile) type of device (example: iPhone), operating system (example: iOS) and browser (example: Chrome). None of this data can be used to identify you.
While Google does record your IP address, we don’t have access to this information. Google modifies it so that you cannot be specifically identified; it only tells us the area you’re in.
Google Analytics Demographics
We are committed to ensuring that our website contains content that is valuable and useful to our users.
To help us with this, we have implemented the Google Analytics demographics and interest reporting features on our website.
These tools allow us to review anonymous data regarding the gender, age and interests of website visitors and adapt our website content to better reflect their needs.
Although this information is collected through your Google Ad settings, it is not provided to us in a personally identifiable format. This means we cannot identify what information is about you, and we will not try to figure it out.
To do this, Google Analytics uses a “cookie” on your machine. Read more about Cookies, below and in our Cookies Policy: URL link to Cookies Policy
If you choose to join one of our newsletters, then your email address is required so that you can be sent the emails.
Your data is collected and then passed to our Email Service Provider, MailChimp
You may unsubscribe at any time from our newsletters using the unsubscribe link at the bottom of the email, or you can email us and ask that you be removed. Please make sure that you are using the same email address that you receive the emails on to do this.
Within the Email Service Provider, we use tags to track the pages that you visit and actions that you take within the emails so that we can provide a more personalized email service to you.
We may send emails periodically and with our tracking try and make these as relevant to you as possible. From time to time, we may include promotions for products and services.
For more information on the cookies that we use on the Site and their purpose, please see our Cookies Policy at Cookies Policy URL.
You can choose to disable or selectively turn off our cookies or third-party cookies in your browser settings, or by managing preferences in your browser.
However, this can affect how you are able to interact with our site as well as other websites.
How do we use your Information?
We may use your information in a number of ways, including providing Digital Products, personalizing and improving the services we offer, carrying out our obligations, communicating with you, analyzing use of our Digital Products and in other ways that you agree to.
We may share your information with our group companies, law enforcement agencies, service providers, partners, people who operate of take over our Digital Products and third parties that you agree that we can share it with.
We may use your Information:
- To communicate with you (including by post, phone, email and/or mobile messaging), such as to let you know about new features, offerings (including goods and services) on our Digital Products where you have consented for us to do so;
- To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
- To create an individual profile for you so that we can understand and respect your preferences;
- For record keeping purposes;
- To administer and provide services you request;
- To carry out market research so that we can improve the products and service we offer;
- To improve the quality of our service and security of our Digital Products;
- To understand you preferences so that we can improve the products and services we offer;
- In connection with targeting/advertising activities;
- To track activity on the Site and our Digital Products;
- In conjunction with personal data legally obtained from third party sources;
- In such way as you may otherwise expressly consent to;
- To comply with legal and regulatory requirements; and/or
- For any other purpose that we may notify to you from time to time.
You agree that we will share your Information with:
- Carefully selected third party organisations to carry out certain processing activities on our behalf where such parties have the necessary protections in place to comply with applicable data protection law;
- Any Coral Reef Hotel partner in a manner to which you have expressly consented to (this includes consent by way of opting-in to certain marketing and contact from any of them as part of the registration process) and you agree that such parties can contact you in accordance with such consent;
- Anyone who may take over the running of our Digital Products, or any subcontractors who operate a part of our Digital Products on our behalf. Any other organisations who access your information in the course of providing services on our behalf will be governed by strict contractual restrictions to make sure that they protect your Information and comply with applicable data protection and privacy laws. We may also independently audit these service providers to make sure that they meet our standards; and/or
- Any law enforcement agency requesting it once we are reasonably satisfied as to the circumstances surrounding the request.
We will disclose your Information to third parties:
- To protect our rights, property, or safety, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;
- To comply with applicable laws and lawful government requests; and/or
- To operate our systems properly or to protect our users and ourselves.
Children (Under 16 Years of Age)
If you are a child who is using our Digital Products or a parent of a child using our Digital Products, there are additional rules.
If you are under 16 years of age, please obtain your parents’ permission before entering any personal information on our website. We are equally concerned with your privacy as much as an adult’s.
We encourage parents and guardians to supervise their children’s online activities by, for example, adopting parental control tools available from online services and software manufacturers that help provide a child-friendly online environment. These tools can also prevent children from disclosing online their name, address, and other personal information without parental permission.
We have security protocols in place to protect your Information from unauthorised access, improper use or disclosure, unauthorised modification, and unlawful destruction or accidental loss. We only allow access to our databases when necessary, and then under strict guidelines as to what use may be made of such data.
Where we store your Information
We may use service providers to help us run our Digital Products (or services available on our Digital Products).
Marketing and Unsubscribing
Your Rights in relation to your data
You have rights to access, correct, delete your information or to object to or restrict our processing of it in certain situations. No fee is usually required to exercise these rights, but we may need certain information from you.
In certain circumstances, you have the right to:
• Request access to your personal information: this enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it
• Request correction of the personal information that we hold about you: this enables you to have any incomplete or inaccurate information we hold about you corrected
• Request erasure of your personal information: this enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below)
• Object where we are processing your personal information for direct marketing purposes or where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation that makes you want to object to processing on this ground. Generally, other than in relation to marketing, our processing of your personal data is in order to allow us to provide you a service, so we will be unable to provide the service to you without processing your personal data
• Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
No fee is usually required – You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
What we may need from you – We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
How to Complain
We endeavour to meet the highest standards when collecting and using personal information, however if you wish to lodge a complaint as to how we collect and process your Information please contact [email protected].